Malaga Free Tour and Private Tour FAQS - Frequently Asked Questions
What is the meaning of free tour?
Free tour means that you can decide the price and the value of the tour when it finishes. We consider it more appropriate for guests to decide the price of the tour according to how much they liked it. It also motivates us to give a good service and improve every day.
Is the free tour every day?
Malaga Free tour is every day at 12:00 PM (noon) except Dec 25th, January 1st and Jan 6th. If there are less than four people, we can cancel the tour, anyway it happens very rarely.
What places will I see in the free walking tour?
During our walking tour we will pass by all the most important monuments and sightseeing places in the old town. We will give very significant and interesting information about them. Regrettably, we are not going into any of them for the lack of time and extra ticket costs. However, in the end of the tour you will have all the essential information of what to see so you will be able to visit on your own.
Do I have to book the free walking tour in advance?
We suggest you make a reservation for free tours for us to know how big the group will be, and to guarantee yourself a place in case there is more than the maximum number.
How do I find the free tour guide?
There is always someone from our team waiting for the group in Plaza de la Constitución in front of Costa Coffee. He/She will wear a blue shirt and have our blue umbrella “Free Tour”. We suggest you come 5 minutes earlier.
Where do we meet for the free walking tour?
The meeting point at 12:00 PM (noon) is in Plaza de la Constitución in front of Costa Coffee, a few minutes walk from Larios. Look for a blue umbrella. You can find a map on the tour description.
How long does the free walking tour last?
Malaga free walking tour lasts around 2 hours.
What does a private tour include?
We generally organise very flexible private tours. It means you can indicate the meeting point (in the city center), the length and the monuments to see. The fees on our website are for a 2,5 hours standard private tour. If you have different requirements or you just have your own preference, send us an email to email@example.com. We will be more than happy to help.
Frequently Asked Questions - Cancellations&Refunds
Even if we will try our best to avoid it or we will sort out other options for you, what happens if the tour is cancelled?
There are different options of refunds based on the reason why the tour is into cancellation:
OUR FAULT: If for any reason we or one of our guides has to cancel the tour we will provide you a full refund of the ticket you pre-bought. And we will try to offer you other options of tours suitable with the traveller’s needs.
TRAVELER’S REQUEST: If you are not able to participate to the tour anymore, please let us know as soon as possible. Within 1 month before the tour we will refund you 95% of the purchase price. Within 48 hours before the tour, we will refund you 50% of the purchase price of the ticket.
CRUISES: If the ship delays due to weather or navigation, we will aim to move the tour on the day of effective arrival of the passengers or we will refund the full amount of money.
The participation in Malaga South Experience tour is fully VOLUNTARY and OPTIONAL.
We establish our FREE TOURS with the purpose of enjoyment of travellers.
In fact, there is no upfront cost to access the tour( TIPS ONLY). As we believe that everybody should be able to discover, learn and enjoy Malaga regardless of their budget.
However, we strongly recommend to pre-book the tour especially during the months of high season from May- September as our tour works on a first-come-first-served basis.
Due to high numbers of request to participate in the tour, our policy allows guests no more than 10 minutes of delay before we give somebody else the chance to participate. We adopted this policy in order to assure fairness to other guests who want to participate in the tour and to respect the work of our guides. So we demand big groups of travellers (8+ people) to pay a fee per person as our FREE TOUR are to help individual travels to find their way through the city. We hope you will understand that our terms and conditions. They are designed in order to respect both our participants and our workers rights. For more info please email us at…